Legal
Refund Policy
Last updated [DATE]
PLACEHOLDER PAGE. This page is a structural placeholder and is not a legal policy. It has no legal effect. Replace every bracketed item and all of the guidance text below with your own policy, generated by a service such as Termly or Iubenda or written by an attorney licensed where you operate, then delete this notice. Do not publish this site to the public with this notice still in place.
What this policy covers
[Which services, and anything sold separately that this does not cover.]
Deposits
[Amount or percentage, when it is due, what it secures, and whether any part is non-refundable.]
Cancelling before work starts
[Your notice windows and what is refunded at each one.]
Cancelling once work has started
[How you bill labor and materials already committed.]
Change orders
[What happens to money already paid when scope changes mid-job.]
What is not refundable
[Custom-ordered or cut materials, permit fees, trip charges, emergency call-outs.]
Workmanship claims
[How a defect claim differs from a refund request, and the remedy you offer first.]
How to request a refund
[Exactly what you need: invoice number, dates, reason, photographs.]
How long it takes
[Your processing time and how the money is returned.]
How to contact us
[Email, phone and postal address.]